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A good place to start is work management . Work management can help you support a lot of moving pieces as you prepare to develop your PMO team, including resource management, connecting work to goals, project status reporting, and visibility—just to name a few.
A key part of standardizing processes is ensuring everyone is using—and knows how to use—the same tools. If your teams aren’t all using the same work management software already, a PMO will drive the change management process and adoption of a new tool, monitor usage, facilitate trainings, and automate processes where possible.
Part of a PMO’s job is to reduce information silos like these. To do so, a PMO will:
A strategic plan is a three- to five-year roadmap detailing where your organization wants to go and how it will get there. A project management office is often the team responsible for creating and monitoring the strategic plan. This includes:
In addition to establishing project best practices, a PMO is an analytical partner to leadership teams. Part of the office’s role is to frame key questions, determine and get agreement on analytical approaches, and summarize data to generate action plans if necessary.
Project governance is the framework for decisions made during the project life cycle. This includes details within the project itself—like where information is stored, who has access to information, and how the team will collaborate—and best practices like the five phases of project management or other project management methodologies.
WIth a PMO in place, teams know exactly what’s expected of them so they can complete projects efficiently and on time. These roles and responsibilities can be summarized by the following categories.
Directive PMO: Takes over the project management elements and coordinates most project planning details like resource allocation , project risk management , and project scoping . Because the PMO is effectively running most large initiatives, these project management offices tend to staff the most people.
Controlling PMO: Most beneficial if you need to reign in processes and ensure every team is marching to the same beat. Unlike a supportive PMO, a controlling PMO will standardize guidelines and expect project managers to follow those guidelines effectively. Controlling PMOs may also review projects to ensure they’re compliant.
The type of PMO you invest in depends on your organization’s unique needs. However, an internal PMO is generally better equipped to support your organization in the long term. In this article, we’ll talk about the roles, responsibilities, challenges, and benefits of an internal PMO.
An internal PMO is an in-house team that supports project success. Internal PMOs are permanent teams that collect all of your organization’s processes to establish standards and best practices. These teams are tasked with:
These teams are shared services organizations, meaning that in most cases they are a central support team that drives and enables the work of many other teams and departments.
A portfolio management office (PfMO ) guides all change management processes within an organization.
A project management office (PMO) guides all project management initiatives.
You may have heard the acronym “PMO” referred to as a program or portfolio management office, but these are distinct types of PMOs:
A project management office (PMO) sets and maintains your organization's project management best practices —including defining how your organization executes core processes and strategic initiatives. A PMO can be an internal team or an external support system.
If your company is struggling to collaborate, feeling disorganized, or implementing a major change, PMO can help set and maintain organizational processes across the entire business. Learn how your teams can use a PMO for better cross-collaboration and project management.
Every organization reaches a stage of growth where teams start doing things a little differently. For example, let’s say your marketing team develops a unique creative brief template to coordinate work across the entire department. Simultaneously, your product team develops a robust intake request process . Having these processes in place helps marketing and product get their highest-impact work done—but which template should they use when the two teams need to collaborate?
This is where a project management office (PMO) comes in. PMOs increase efficiency and effectiveness by standardizing processes and defining best practices across your organization. In this article, we’ll dive into what a project management office is, what they do, and how your team can benefit from a PMO.
A program management office (PgMO ) guides employees to use best practices when undertaking projects and programs.
To support cross-functional collaboration and reduce chaos, a PMO defines, standardizes, establishes, and runs business-critical planning and operational processes across the entire organization or within a specific department. Typically, this includes determining how products and services are built and delivered at a department or company level.
An internal project management office is a shared services team. Usually, these project managers work as cross-functional partners to standardize processes across the department or organization they support.
In addition to project and process managers, PMOs also consist of business strategy team members—who not only standardize processes but help to optimize and improve upon them.
Smaller companies: At a small organization, you might have one PMO team that standardizes project management best practices across all of your departments.
Larger companies: Alternatively, in larger companies with many different systems and less cross-functional collaboration, PMOs may be embedded in the departments they serve.
Alternatively, an external project management office is an agency or consulting group that helps you create best practices for your company. External PMOs:
There are three types of internal PMOs. The type of PMO you choose depends on where your company is at, how disorganized projects are, and what your specific needs are.
Supportive PMO: Focuses on providing mentoring, training, information, and support—without being too prescriptive. Supportive PMOs will often provide suggestions and structure for projects, but allow each project manager to decide whether they want to adopt those suggestions or not.
A PMO helps you standardize project management processes across the business. They do that by putting best practices and guidelines in place for your team. PMOs:
Project governance also standardizes, in broad strokes, how the organization supports projects. In this case, a PMO establishes project governance rules to ensure that their organization is investing in projects that are contributing to long- and short-term company goals.
The PMO brings reporting capabilities to effectively evaluate project performance. These metrics empower project teams to make data-driven project decisions and reduce business risks.
The PMO then ensures the strategic plan continues to flow down to the project level by:
When teams set up information, folders, and tools for their own use, they aren’t thinking about how other team members will access this information. But this model of information isolation leads to more manual, duplicative work. In fact, the average knowledge worker spends 60% of their time on work about work—things like searching for documents, following up on work status, and communicating about work.
Resource management is the process of planning and scheduling your team’s resources in order to complete a project. In this case, a resource is everything from equipment and financial funds to tech tools and employee bandwidth.
PMO resource management depends on how big your organization is. For small organizations, the PMO may be the team directly allocating resources to different projects. For larger organizations, a PMO might establish a system of resource management planning and change control processes to prevent scope creep . At the enterprise level, this can also include capacity planning and resource forecasting.
A key part of effective teams is how well your team communicates and collaborates cross-functionally. Part of a PMO’s role is to audit existing processes across different teams and standardize those processes in order to enable more effortless cross-functional collaboration. If necessary, this includes aligning on standardized language within